Support: Difference between revisions

From Maps for MediaWiki
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* Which server setup was used (PHP, MySQL, OS)?
* Which server setup was used (PHP, MySQL, OS)?
* Can the problem be reproduced on another wiki (like this one)? (If yes, provide its URL.)
* Can the problem be reproduced on another wiki (like this one)? (If yes, provide its URL.)
Improvements and patches can also be discussed on the [[mailing list]]. You can also view the [https://github.com/JeroenDeDauw/Maps/issues current bug list for Maps] online. It might contain hotfixes, patches, or workarounds even for unsolved issues.


== How to get more information on your problem ==
== How to get more information on your problem ==

Revision as of 13:52, 8 May 2020

If you have problems with the usage of any mapping related features, you should provide the community or developers with the information needed to help you out. Reporting simply that you have a problem without describing it properly wastes people's time. Also look at the documentation before asking for help. All support requests should answer at least the following questions:

  • Can the problem be viewed online in a public wiki? (If yes, provide its URL.)
  • Which versions of the relevant extension(s) was/were used?
  • Which version of MediaWiki was used?

Where

If you have any Maps related questions, you can add them to the Maps issue tracker. You can alternatively also place any questions on the MediaWiki tech mailing list, wikitech-l. If possible, add "[Maps]" at the beginning of the subject line, to clarify the subject matter. Please contact the extensions authors only directly for urgent matters. Placing your questions on the talk page will create useful references for other people with similar problems.

You can also get paid professional support via Professional Wiki, which is run by the extension author.

Reporting bugs

Bugs and feature requests for should be filed at the Maps issue tracker. As usual, all bug reports should answer at least the following questions:

  • Can the problem be viewed online in a public wiki? (If yes, provide its URL.)
  • Which versions of the relevant extension(s) was/were used?
  • Which version of MediaWiki was used?
  • Which server setup was used (PHP, MySQL, OS)?
  • Can the problem be reproduced on another wiki (like this one)? (If yes, provide its URL.)

How to get more information on your problem

Here are some tips to get more information on a problem, which will help us to solve it faster:

  • In general, it may also be useful to turn on debugging in MediaWiki. This should provide you with more instructive error messages in your log file.
  • If some page will not display correctly or causes critical errors, directly access the page in edit mode. To do that, edit any other page on your wiki and replace the page's name in the URL with the name of the broken page. Then try to remove parts of the page to find out what causes the problem, and include this in your bug report.