Support: Difference between revisions

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If you have problems with the usage of any mapping related features, you should provide the community or developers with the information needed to help you out. Reporting simply that you have a problem without describing it properly wastes people's time. Also look at the documentation before asking for help. All support requests should answer at least the following questions:
== Community support ==


* Can the problem be viewed online in a public wiki? (If yes, provide its URL.)
Post your questions on the [https://github.com/JeroenDeDauw/Maps/issues Maps issue tracker].
* Which versions of the relevant extension(s) was/were used?
* Which version of MediaWiki was used?


== Where ==
== Reporting bugs ==
 
If you have any Maps related questions, you can add them to the [https://github.com/JeroenDeDauw/Maps/issues Maps issue tracker]. You can alternatively also place any questions on the MediaWiki tech mailing list, [http://lists.wikimedia.org/pipermail/wikitech-l/ wikitech-l.] If possible, add "[Maps]" at the beginning of the subject line, to clarify the subject matter. Please contact the extensions authors only directly for urgent matters. Placing your questions on the talk page will create useful references for other people with similar problems.
 
You can also get paid professional support via [https://professional.wiki/ Professional Wiki], which is run by the extension author.


== Reporting bugs ==
Report bugs on the [https://github.com/JeroenDeDauw/Maps/issues Maps issue tracker].


'''Bugs and feature requests''' for should be filed at the [https://github.com/JeroenDeDauw/Maps/issues Maps issue tracker]. As usual, all bug reports should answer at least the following questions:
Bug reports should answer at least the following questions:


* Can the problem be viewed online in a public wiki? (If yes, provide its URL.)
* Can the problem be viewed online in a public wiki? (If yes, provide its URL.)
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* Which server setup was used (PHP, MySQL, OS)?
* Which server setup was used (PHP, MySQL, OS)?
* Can the problem be reproduced on another wiki (like this one)? (If yes, provide its URL.)
* Can the problem be reproduced on another wiki (like this one)? (If yes, provide its URL.)
== Requesting new features ==
Request new features on the [https://github.com/JeroenDeDauw/Maps/issues Maps issue tracker].
== Professional support ==
Professional support is available via [https://professional.wiki/ Professional Wiki]. Professional Wiki is run by [[Jeroen De Dauw]], the author of Maps. We can help you with usage of Maps, installation, upgrades and development of new features.

Revision as of 14:52, 3 June 2020

Community support

Post your questions on the Maps issue tracker.

Reporting bugs

Report bugs on the Maps issue tracker.

Bug reports should answer at least the following questions:

  • Can the problem be viewed online in a public wiki? (If yes, provide its URL.)
  • Which versions of the relevant extension(s) was/were used?
  • Which version of MediaWiki was used?
  • Which server setup was used (PHP, MySQL, OS)?
  • Can the problem be reproduced on another wiki (like this one)? (If yes, provide its URL.)

Requesting new features

Request new features on the Maps issue tracker.

Professional support

Professional support is available via Professional Wiki. Professional Wiki is run by Jeroen De Dauw, the author of Maps. We can help you with usage of Maps, installation, upgrades and development of new features.

I created Maps and this documentation in my free time. If you are finding either useful, please consider supporting me.

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