Support
If you have problems with the usage of any mapping related features, you should provide the community or developers with the information needed to help you out. Reporting simply that you have a problem without describing it properly wastes people's time. Also look at the documentation before asking for help. All support requests should answer at least the following questions:
- Can the problem be viewed online in a public wiki? (If yes, provide its URL.)
- Which versions of the relevant extension(s) was/were used?
- Which version of MediaWiki was used?
Where
If you have any Maps related questions, you can add them to the Maps issue tracker. You can alternatively also place any questions on the MediaWiki tech mailing list, wikitech-l. If possible, add "[Maps]" at the beginning of the subject line, to clarify the subject matter. Please contact the extensions authors only directly for urgent matters. Placing your questions on the talk page will create useful references for other people with similar problems.
You can also get paid professional support via Professional Wiki, which is run by the extension author.
Reporting bugs
Bugs and feature requests for should be filed at the Maps issue tracker. As usual, all bug reports should answer at least the following questions:
- Can the problem be viewed online in a public wiki? (If yes, provide its URL.)
- Which versions of the relevant extension(s) was/were used?
- Which version of MediaWiki was used?
- Which server setup was used (PHP, MySQL, OS)?
- Can the problem be reproduced on another wiki (like this one)? (If yes, provide its URL.)
